COVID-19 Safety Measures
For everyone's safety!

All the measures implemented are required by the different authorities, in particular the Public Health expertise and reference center of Quebec.

These measures will allow us to take care of your health as well as that of our employees. Please be advised that we have respected the public health directives issued by the federal and provincial governments. We are also committed to upholding these guidelines while continuing to offer the warm and welcoming experience that our visitors expect from the Auberge du Lac Taureau.

If you are experiencing symptoms or are likely to have been exposed to Covid-19, unfortunately we will be obliged to ask you to return at a later date, for the health and safety of all.

The entire team is following the situation very closely and will adjust according to the recommendations of the Public health expertise and reference centre of Quebec and government authorities on the measures to be taken to prevent the transmission of the coronavirus (COVID-19).

Our customer service department remains available for any questions or concerns regarding the current situation.

Please note that only lodging clients are admitted on site of the Auberge du Lac Taureau.

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You can always take a dip

IN OUR POOL & BATH AREA!

  • Wash your hands and respect social distancing at all times.
  • A 1-minute shower is mandatory before swimming (preferably in your room).
  • Common items and products to be shared such as hair dryers and flotation jackets have been removed.
  • Lockers in the changing rooms are now accessible.

Enjoy yourself with our new menu

IN ALL PEACE!

  • Please note that availability is limited at the restaurant and that reservations are mandatory for dinners, even if you have meals included in your package.
  • Mandatory hand disinfection upon entering and leaving the Bistro or the dining room.
  • For all the details on our menus in the Bistro or in the dining room, we invite you to consult our menu page on our website.

Online registration

ON YOUR PRE-ARRIVAL!

  • Thanks to an email that will be sent to you a few days before your arrival, you will be able to fill out a questionnaire to allow us to register you in advance.
  • GOOD NEWS! We have taken care to relax our cancellation policy in case of last minute problems. You now have up to 48 hours before your arrival date to cancel without charge a reservation made in rooms or condos, and 30 days before your arrival date to cancel without charge a reservation made in one of our waterfront lodges.

Your arrival

without any possible contact!

  • Masks are no longer required to be worn as of May 14, 2022.
  • Your arrival will take place in complete safety, at our reception equipped with a plexiglass.

To make sure you get a good night's sleep

IN OUR COSY ROOMS!

  • Implementation of new cleaning protocols before, during and after your stay.
  • In order to limit staff interaction with your personal space, no daily cleaning service is done during your stay (unless there is a very urgent request).
  • Complete disinfection of the rooms after each guest.

Strict adherence to hygiene measures

IN PUBLIC AREAS!

  • Reinforced cleaning measures and increased frequency of disinfection of public areas: lounges, reception, toilets, corridors, etc.
  • Several disinfectant products are available in common areas and in front of each elevator entrance.
  • The spaces are now reconfigured to allow for physical distance (furniture and tables arranged accordingly).
  • Specific measures dedicated to the elevators: regular disinfection, specific signage and a maximum of 2 people at a time.

Take advantage of our activities

IN COMPLETE SAFETY!

  • The rental or loan of outdoor equipment is permitted.
  • During winter | You prefer to use your own equipment (cross-country skis, snowshoes, skates)? We encourage you to bring it with you!
  • During summer | Beach chairs placed at a distance of 2 meters and disinfectant available for users. Life jackets carefully disinfected between each client.

Relax at our Health Center

IN QUIETNESS!

  • Washing and disinfection of hands is mandatory at the entrance and exit of the Health Centre.
  • All treatments are available. For duo massages, clients must be from the same address.
  • Your health check will be done verbally with your massage therapist before your treatment in order to limit contact with shared objects.
  • Rigorous disinfection of the massage and treatment rooms between each guest.

See you next time!

A DEPARTURE WITHOUT CONTACT

  • In order for us to respect the waiting time between each client, your room must be vacated no later than 10:00 a.m., whether it is an room in auberge, condo or lodge.
  • A preliminary invoice will be sent to you by e-mail between 7:00 am and 8:00 am on the day of departure. For any adjustments, you can contact the reception desk.
  • Payment will be taken from noon on the card on file.
  • When you leave, please leave your room card in the express check-out box located at the front desk.

We make sure to respect all the guidelines of the Institut National de la Santé publique du Québec so that your only concern is to choose the activity that you will enjoy the most!