Reservation Policy & surcharges rooms & condos:
Check-in time is between 4:00 PM and 5:00 PM, check-out is at 11:00 AM.
Early arrivals are possible, depending on availability and if requested, for an extra fee of $50.
Late departures are possible, depending on availability and if requested:
- Until noon without fees
- Until 2:00 pm, at $ 50An extra bed can be provided, depending on availability and if requested, for an extra fee of $25.
An extra charge of $ 25 per person is charged when the occupancy, per room, is greater than 2 adults.
Luggage storage service is offered free of charge.
An extra bed can be provided upon availability and upon request at a cost of $ 15 per night.
When traveling with your mascot a $ 50 fee applies per pet for the first night and $ 25 per additional night.
The launching of your boat is free for the residents of the Inn.
Wharf rental is available at a cost of $ 15 per night (up to 20 feet / $ 1 additional foot).
Housekeeping at the condos and suites at an additional charge, please ask at the reception at 1:00 pm the day before.
For external customers (without accommodation), it is possible to access the site, under the following conditions:
Pay resort fees per day at a cost of $ 25 per family or $ 15 per person alone.
Quay rental for visitors is $ 25 per night (Up to 20 feet / $ 1 additional foot)
A $ 25 fee for launching your boat or boat is required.
Accepted payment methods rooms & condos:
We accept Visa credit cards, Mastercards, American Express, cash and Interac direct payment.
Upon reservation of a room or condo a 50% deposit is required.
The second 50% (or residual balance) will be collected 7 days before arrival.
Cancellation policy rooms & condos:
For all cancellations between 15 days and 7 days prior to the date of arrival a 50$ penalty will be taken for the room in the Auberge, and 100$ for the condos.
For all cancellations between 6 days and 24 hours prior to the date of arrival the 50% deposit will be taken.
For all cancellations less than 24 hours the total price of the stay will be taken.
All dates changes must be done at least 72 hours prior to the date of arrival.
Except for the holidays (24th of December – 1st of January): for all reservations during this period, all amounts received before the 15th of November are non-refundable et non-transferable.
- A deposit of 50% of the total amount is required at the time of booking.
- The remaining 50% are due 30 days prior to arrival. Full refund up to 60 days before date of arrival. The 50% deposit is held for cancellation between 59 and 30 days prior to arrival.
- If canceled within 29 days, the total amount will be taken from the credit card.
- If the entire chalet or cottage is rented, a security deposit of $ 750 is required. This deposit is payable upon arrival and will be refunded within 48 hours after check-out.
Reservation policy for group reservations:
For families or groups of more than 10 persons (adults) or more, we advise to reserve your dinner time at the restaurant. A special menu can be suggested.
Cancellation policy for spa treatments and activities
A 50% penalty off the total price of the booked treatments will be billed to the credit card for all cancelations less than 24 hours before the reserved time (48h before the reserved time for motorized). In case of no show (the client doesn’t arrive at the date and time of reservation, without cancellation) a 50% penalty will be taken.
Dogsledding and guided excursions:
For dogsledding and other guided excursions: the total amount of the activity will be taken in case the reservation is cancelled on the same day of the activity. In case of no show (the client doesn’t arrive at the date and time of reservation, without cancellation) a 100% penalty will be taken.
For cancellations less than 24 hours prior to the date and time of the reserved activity, a 50% penalty will be taken. In case of no show (the client doesn’t arrive at the date and time of reservation, without cancellation) a 50% penalty will be taken.