Privacy Policy

The purpose of this Privacy Policy is to ensure the protection of personal information and to govern the manner in which L'Auberge du Lac Taureau collects, uses, communicates, stores, destroys and manages such information. In addition, it is intended to inform all interested parties about how their personal information is handled. 

Auberge du Lac Taureau takes the protection of personal information seriously. Our privacy policy outlines the measures we take to ensure this protection. It also enables us to inform our customers and employees of our commitment to the protection of personal information.

The policy that Auberge du Lac Taureau has established applies to its activities, to all its personnel, to its clientele as well as to its Internet site and the programs it uses for professional purposes.

 It applies to all personal information collected by Auberge du Lac Taureau.

• Personal information is any information that relates to an identified or identifiable individual. 
• This includes information such as name, home address, e-mail address and telephone number, as well as IP address and other information specific to the physical, physiological, genetic, economic, cultural or social identity of natural persons. 
• Information relating to a company, such as name, physical address, is not personal information within the meaning of the law.

By accessing the Auberge du Lac Taureau website, the user acknowledges having read all the legal notices and general conditions of use.  

During consultation of our site, the user may be asked to voluntarily communicate certain personal data, such as a name, e-mail address or postal address, and certain sensitive personal data, including bank details, in order to carry out a commercial transaction. This information is required to access certain sections or services of the site. The user has the right not to communicate this data to L'Auberge du Lac Taureau. On the other hand, certain services offered require certain personal information.  

The user has the right to withdraw his/her consent to the collection of personal data at any time, even if he/she has given his/her consent. Auberge du Lac Taureau will keep data for no longer than is necessary for the purposes for which it is processed. 

In the course of its business activities, L'Auberge du Lac Taureau may collect various types of information for different purposes. L'Auberge du Lac Taureau will inform individuals of the purposes for which personal information is collected and the means of collection at the time the information is collected. 

Unless a minimum retention period is required by law, L'Auberge du Lac Taureau will retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected. 

At the end of the retention period or when the personal information is no longer required, L'Auberge du Lac Taureau will ensure that it is destroyed or made anonymous. L'Auberge du Lac Taureau guarantees that the information will be destroyed in a secure manner. 

Auberge du Lac Taureau is committed to respecting high security standards to ensure the protection of personal information. The security measures in place correspond, among other things, to the purpose, quantity, distribution, medium and sensitivity of the information. This means that information that can be described as sensitive will require greater security measures, and will need to be better protected. In particular, and in accordance with what was mentioned above concerning limited access to personal information, the Inn must put in place the necessary measures to impose constraints on the rights of use of its information systems so that only employees who need to have access to them are authorized to access them.  

The use of video surveillance must comply with the obligations set out in the Civil Code of Québec, the Charter of Human Rights and Freedoms, the Access to Information Act and the Privacy Act.  

Video surveillance is used for security purposes without becoming intrusive for customers and employees. Data viewed only by a responsible person when an incident is being investigated.  

Auberge du Lac Taureau is responsible for protecting the personal information it holds. 

The person responsible for the protection of personal information at Auberge du Lac Taureau is the General Manager. The Privacy Officer is responsible for ensuring compliance with applicable privacy legislation. The Privacy Officer must approve the policies and practices governing the governance of personal information. 

Employees who have access to personal information or are otherwise involved in its management must ensure its protection and comply with this policy. Training and awareness of the importance of protecting personal information will be provided to all those who have access to such information.

To exercise his or her right of access, rectification or withdrawal of consent, the person concerned must submit a written request to this effect to the Auberge du Lac Taureau's Privacy Officer.  

Subject to certain legal restrictions, the person concerned may request access to his or her personal information held by Auberge du Lac Taureau and ask for corrections to be made if it is inaccurate or incomplete. They may also request that we cease disseminating personal information about them, or that we de-index any hyperlink attached to their name that allows them to access this information by technological means.  

Auberge du Lac Taureau's Privacy Officer must respond in writing to such requests within 30 days of receipt. Reasons must be given for any refusal, together with the legal provision justifying the refusal. In such cases, the reply must indicate the remedies available under the law and the deadline for exercising them. If necessary, the person in charge must help the applicant understand the refusal. She may also ask the person responsible for the inn's personal information what personal information has been collected from her, what categories of people have access to it and how long it will be kept.  

Any person wishing to make a complaint concerning the application of this policy or, more generally, the protection of his or her personal information, must do so in writing to Yves Pineault, Customer Experience Coordinator at Auberge du Lac Taureau, at the following address: ypineault@lactaureau.com.

We may modify this policy from time to time. We therefore invite you to consult this document regularly.