• Supervise the reception team.
• Apply and enforce policies and procedures relating to reception and, more generally, those of the company.
• Assist front desk staff in managing guest arrivals and departures, and in carrying out the department's daily tasks.
• Review reservations to ensure that information and requests are correct.
• Communicate reservation needs and customer requests to the various departments within the facility.
• Work in collaboration with other departments, especially Housekeeping, to monitor room preparation prior to guest arrival.
• Respond to various customer requests.
• Resolve reception problems and conflicts, and write reports if necessary.
• Handle and follow up on customer complaints.
• Ensure customer satisfaction.
• Assist the Front Desk Manager in managing staff training (new employee training and ongoing training for receptionists).
• Maintain a pleasant, standard-compliant and safe working environment, both for the physical location and for employees.
• Any other related tasks that may be requested by management.

Working conditions

• Schedule: 40 hours per week
• 5-day week with 2 consecutive days off
• Working hours from 7 a.m. to 10 p.m.
• Work requiring screen time

Experience required

• Hotel management diploma (an asset)
• 1 to 3 years' experience in customer service, reception or reservations, experience in coordinating or supervising employees.

Skills and qualifications required

• Good knowledge of the Office suite and IQware (software an asset)
• Fluency in written and spoken French and an intermediate level of English, as we have an international clientele and you will be required to communicate in English 20% of the time.
• Good communication, organization and planning skills.
• A sense of priorities
• Positive and diplomatic leadership
• Autonomous, versatile and stress-tolerant
• Excellent customer service 
   

• A work environment in the great outdoors that won't even make you feel like you come home to work every morning.
• The chance to grow with friendly, welcoming, charming, caring colleagues and more (the list goes on).
• The possibility of having a cheap accommodation in the village of Saint-Michel-des-Saints (less than 15 minutes by car).
• Free access to several activities offered on site during your free time.
  • In all seasons: the swimming pool & baths area
  • In summer: canoe, kayak, pedal boat, paddleboard
  • In winter: cross-country skiing, snowshoeing, skating, tubing...
• The opportunity to enjoy the activities at a lower cost with a discount exclusively for our employees.
  • In summer: watercraft, pontoon, rowboat, ATV, fatbike, pond fishing
  • In winter: snowmobile, dog sledding, fatbike, ice fishing
• A little bit hungry about working hours? No worries, we also offer you a discount at the restaurant and bistro on site at the Auberge.
• Discounts for family and friends at Auberge du Lac Taureau and an employee discount at all Ôrigine Artisans Hôteliers hotels. 

Do you want to live this completely out of the ordinary experience with a warm and dynamic team? All you have to do is send us your CV! We look forward to meeting you, and who knows, welcoming you to our great family!