Front Desk Manager

• Plan reception operations in the short term (1-2 days): Verify the day's arrivals, plan the types of customers and attentions 
• Informs receptionists of news, useful information and other information;
• Ensure that all daily tasks are completed;
• Ensure customer satisfaction: respond to and manage complaints and comments from customers on site and follow up on arrival, during the stay and afterwards;
• Make recommendations to the front desk coordinators following customer comments, provide solutions;
• Take care of the boutique (inventory, create new employees, create new items);
• Develop effective customer service techniques;
• Train new employees on the reception area;
• Ensure continuous training with the receptionists;
• Ensure a pleasant, compliant and safe work environment (physical premises and employees).

• Possess a diploma in hotel management (an asset) 
• 1 to 3 years experience in reception, experience in coordination or supervision of employees 
• Have a good command of French and English, both written and spoken
• Good knowledge of the Office suite and IQware software
• Good communication, organization and planning skills
• Have a good sense of priorities
• Ability to adapt
• Know your stress and how to manage it 
• Demonstrate positive, unifying leadership
• Diplomacy
• Ability to evolve in a multi-tasking and hectic environment
• Ability to creatively and professionally manage unexpected situations

• A work environment in the great outdoors that won't even make you feel like you come home to work every morning.
• The chance to grow with friendly, welcoming, charming, caring colleagues and more (the list goes on).
• The possibility of having a cheap accommodation in the village of Saint-Michel-des-Saints (less than 15 minutes by car).
• Free access to several activities offered on site during your free time.
  • In all seasons: the swimming pool & baths area
  • In summer: canoe, kayak, pedal boat, paddleboard
  • In winter: cross-country skiing, snowshoeing, skating, tubing...
• The opportunity to enjoy the activities at a lower cost with a discount exclusively for our employees.
  • In summer: watercraft, pontoon, rowboat, ATV, fatbike, pond fishing
  • In winter: snowmobile, dog sledding, fatbike, ice fishing
• A little bit hungry about working hours? No worries, we also offer you a discount at the restaurant and bistro on site at the Auberge.
• A referral program for the employees you recommend: a bonus that is always well received!
• Discounts for family and friends at Auberge du Lac Taureau and an employee discount at all Ôrigine Artisans Hôteliers hotels. 

Do you want to live this completely out of the ordinary experience with a warm and dynamic team? All you have to do is send us your CV! We look forward to meeting you, and who knows, welcoming you to our great family!