Operational management

• Oversee the day-to-day operations of the front desk and customer reservations.
• Develop and enforce check-in/check-out procedures.
• Ensure the quality of reception and communication with customers.

Team management

• Supervise, train and motivate a team of receptionists and reservation clerks working from home.
• Manage schedules, shift organization and staffing needs.
• Conduct performance appraisals and encourage professional development.

Customer relations

• Handle complaints and special situations diplomatically and effectively.
• Be present in the field and act as a reference for customers and staff.
• Analyze customer feedback (comments, surveys) and propose corrective actions.

Interdepartmental coordination

• Work closely with the catering, housekeeping, animation, sales and maintenance departments.
• Participate in management meetings to ensure consistency in the customer experience.

Administrative follow-up

• Management of bids and packages.
• Manage and correct supplier interfaces.
• Participate in the development of pricing policies in coordination with the marketing department.
• Mastery of the key system.
• Management of various cash registers.

Education

• Diploma in hotel management, tourism or equivalent.

Experience

• Minimum 3 to 5 years' experience in a similar position in the hotel industry.
• Experience in team management mandatory.

Skills

• Excellent interpersonal skills and a strong sense of customer service.
• Natural leadership and ability to federate a team.
• Proficiency in IT tools and PMS software (ideally IQware or Opera).
• Bilingualism French/English required.

• A work environment in the great outdoors that won't even make you feel like you come home to work every morning.
• The chance to grow with friendly, welcoming, charming, caring colleagues and more (the list goes on).
• The possibility of having a cheap accommodation in the village of Saint-Michel-des-Saints (less than 15 minutes by car).
• Free access to several activities offered on site during your free time.
  • In all seasons: the swimming pool & baths area
  • In summer: canoe, kayak, pedal boat, paddleboard
  • In winter: cross-country skiing, snowshoeing, skating, tubing...
• The opportunity to enjoy the activities at a lower cost with a discount exclusively for our employees.
  • In summer: watercraft, pontoon, rowboat, ATV, fatbike, pond fishing
  • In winter: snowmobile, dog sledding, fatbike, ice fishing
• A little bit hungry about working hours? No worries, we also offer you a discount at the restaurant and bistro on site at the Auberge.
• Discounts for family and friends at Auberge du Lac Taureau and an employee discount at all Ôrigine Artisans Hôteliers hotels. 

Do you want to live this completely out of the ordinary experience with a warm and dynamic team? All you have to do is send us your CV! We look forward to meeting you, and who knows, welcoming you to our great family!