General Terms and Conditions
We accept Visa credit cards, Mastercards, American Express, cash and Interac direct payment.
Upon reservation of a room or condo a 50% deposit is required.
The second 50% (or residual balance) will be collected 7 days before arrival.
AUBERGE & CONDOS
Check-in time is between 4:00 PM and 5:00 PM, check-out is at 11:00 AM.
Early arrivals are possible, depending on availability and if requested, for an extra fee of $50.
Late departures are possible, depending on availability and if requested:
Until noon without fees
Until 2:00 pm, at $ 50An extra bed can be provided, depending on availability and if requested, for an extra fee of $25.
An extra charge of $ 25 per person is charged when the occupancy, per room, is greater than 2 adults.
Luggage storage service is offered free of charge.
An extra bed can be provided upon availability and upon request at a cost of $ 15 per night.
When traveling with your mascot a $ 50 fee applies per pet for the first night and $ 25 per additional night.
The launching of your boat is available at a cost of $ 16.
Wharf rental is available at a cost of $ 16 per night (up to 20 feet / $ 1 additional foot).
Housekeeping at the condos and suites at an additional charge, please ask at the reception at 1:00 pm the day before.
LODGES
Check-in time is between 4:00 PM and 5:00 PM, check-out is at 11:00 AM.
Late departures, until 2:00 pm, are possible, depending on availability and if requested, for an extra fee of 150$
The launching of your boat is available at a cost of $ 16.
Wharf rental is available at a cost of $ 16 per night (up to 20 feet / $ 1 additional foot).
Upon arrival you will find all towels and bedding necessary. There is no housekeeping during your stay. If you would like to have housekeeping, it is possible at a cost of 100$. Please advise front desk before 1 P.M. the day before.
EXTERNAL CUSTOMERS
For external customers (without accommodation), it is possible to access the site, under the following conditions:
Pay resort fees per day.
The launching of your boat and a quay rental for visitors is $ 26 per night (Up to 20 feet / $ 1 additional foot)
AUBERGE & CONDOS
For all cancellations between 15 days and 7 days prior to the date of arrival a 50$ penalty will be taken for the room in the Auberge, and 100$ for the condos.
For all cancellations between 6 days and 24 hours prior to the date of arrival the 50% deposit will be taken.
For all cancellations less than 24 hours the total price of the stay will be taken.
All dates changes must be done at least 72 hours prior to the date of arrival.
Except for the holidays (24th of December – 1st of January): for all reservations during this period, all amounts received before the 15th of November are non-refundable et non-transferable.
LODGES
A deposit of 50% of the total amount is required at the time of booking. The remaining 50% is payable 30 days prior to arrival.
Full refund up to 60 days before date of arrival. The 50% deposit is held for cancellation between 59 and 30 days prior to arrival. If canceled within 29 days, the total amount will be taken from the credit card.
If the entire chalet or the first floor of the lodge is rented, a security deposit of $ 750 is required. This deposit is payable upon arrival and will be refunded within 48 hours after check-out.
For families or groups of more than 10 persons (adults) or more, we advise to reserve your dinner time at the restaurant. A special menu can be suggested.
Health center :
50% of the value of the reserved treatments will be retained as a penalty, in the case where the client does not attend the appointment without having canceled it beforehand, or cancels it less than 24 hours before the scheduled time (48h before the scheduled time for motorized).
Activities:
1. The reservation of activities must be made by the activity booking center exclusively.
2. A 50% deposit is required upon booking.
3. Cancellation Policy:
- No charge until 48h before booking the activity.
- Between 24h and 48h, the deposit of 50% will be retained.
- Less than 24 hours before the booking, all expenses related to the activity will be required.
4. Cancellation of an activity may be subject to these other conditions as well:
- Full refund of the amounts collected for the activity when the weather does not allow you to practice the activity or endangers the safety of the participants.
- Full refund of the amounts collected for the activity when the Auberge du Lac Taureau is unable to provide the service.
- The participant agrees to apply the cancellation policy if an illness or injury prevents him or her from practicing the activity.
- The participant agrees to apply the cancellation policy if he does not show up for the activity.